Lofn

Support

We read every message.

Email us at [email protected]. We aim to reply within 2 business days. For deletion requests see lofn.app/delete-account.

In crisis? Lofn is not equipped to handle mental health emergencies. Please contact a local crisis helpline or emergency services. When the app detects something heavy in chat it surfaces a country-matched helpline immediately, and gently checks in with you the next day.

Common questions

I can't sign in.

Make sure the email and password match exactly. If you've forgotten the password, tap Forgot password? on the sign-in screen — we'll email a 6-digit code to your address and walk you through setting a new one.

I didn't get my verification email.

Check the spam / junk folder first. If it's not there, head back to the verify screen and tap Resend. We rate-limit sends to 5 per hour per address, so if you've been hitting Resend repeatedly, give it an hour and try again. Emails normally arrive within a minute; if they still don't, email [email protected] and we'll look into it.

How do I change my password?

Open the app → Settings → Account → Change password. You'll need to enter your current password, then your new one twice. The new password takes effect immediately.

I'm not getting notifications.

Check Android Settings → Apps → Lofn → Notifications. Notifications require permission, which is requested the first time you sign in.

Refunds.

Subscriptions are billed by Google Play, so refunds go through Google's refund process: Play Store → profile → Payments & subscriptions → Budget & history → tap the purchase → Request a refund. We don't have direct access to refund subscriptions ourselves.

Cancelling Premium.

Open the Play Store app → profile → Payments & subscriptions → Subscriptions → Lofn Premium → Cancel subscription. Your access stays until the current period ends.

How do I delete my data?

See lofn.app/delete-account.

Why is a companion behaving strangely?

AI responses can drift. Open the companion detail screen and clear the memories — that usually resets behaviour. If a companion produces something unsafe or upsetting, email us with a screenshot so we can tune the safety layer.

Which languages does Lofn support?

Lofn is available in English, Türkçe, Español, Deutsch, and Français — picked automatically from your device language, and switchable any time in Settings → Language.